The Distinction Between Leading and Coaching
Leadership and coaching are not the same - and confusing them creates problems.
Learn the critical differences:
When to coach (building capability, unlocking insight, developing judgment)
When to lead differently (making decisions, providing direction, solving urgent problems)
How to recognize which approach serves best in any moment
Why some leaders over-coach and others under-coach
The framework for matching your approach to the situation
This distinction matters. Leaders who coach when they should be making decisions frustrate their teams. Leaders who never use coaching tools can miss opportunities to build lasting capability and truly empower their teams..
Professional Coaching Competencies
Learn skills professional coaches develop through rigorous training:
Deep listening that creates psychological safety and unlocks potential
Powerful questioning frameworks that generate insight
How to help people discover their own solutions
Creating accountability without micromanaging
Navigating resistance and breakthrough moments
The art of holding space for another person's growth
These competencies transform how you develop people - when you apply them at the right time.
Advanced Feedback Methods
Turn feedback into a development accelerator:
Feedback that drives real behavior change, not just awareness
Using real-time coaching in the flow of work
Creating conditions where people actively seek feedback
Handling difficult conversations with confidence and clarity
Using feedback to build capability, not just fix immediate problems
Strengthen the ability to receive feedback to fuel self-reflection and personal growth
The Power of Narrative in Coaching
One of the most effective coaching tools is story:
How to share experiences that teach without preaching
Crafting narratives that land and guide
Making your experience accessible to others
When stories serve and when they don't
The skill of knowing which story to tell
The ACE it! Method for Coaching Conversations
Apply the ACE framework to coaching:
Address – Frame development needs as powerful questions
Create – Co-create solutions the person owns
Execute – Build sustainable habits and measure progress
Learn when this structured approach works and when to adapt.
The Science of Adult Development
Deepen your understanding of how people grow:
How expertise develops and what accelerates it
The psychology of motivation and sustained behavior change
Why some development efforts succeed and others fail
What the research tells us about lasting capability building
Neuroscience insights for effective coaching
Structured Development Conversations
Master high-impact conversations:
Short, focused coaching conversations that build momentum
Adapting your approach to different people and situations
Moving from problem-solving to capability-building
Creating development between conversations
Knowing when to mentor versus coach versus advise
Assessment Tools from Professional Coaching
Learn to use tools that professional coaches rely on:
Strength identification frameworks
Motivation assessments
Development planning tools
Progress tracking methods
How to interpret and apply assessment insights